Refund Policy

At Duster AI, we strive to deliver exceptional service and ensure your complete satisfaction with our platform. We understand circumstances can change, which is why we maintain a transparent and fair refund policy designed to protect your interests.

Free Trial Period

We believe in letting you experience the full potential of Duster AI without any commitment. Our 7-day free trial allows you to explore all features and capabilities of our platform. You can cancel at any time during this trial period without any charges.

Monthly Subscription Refunds

We offer a full refund if you cancel within the first 7 days of your initial monthly subscription. This no-questions-asked refund period gives you additional time to evaluate if our service meets your needs. For cancellations after this period, your service will remain active until the end of the current billing cycle, but no refund will be issued for the unused portion.

Refund Process

Requesting a refund is straightforward through our customer support channels. Simply email billing@duster.ai with your account details and reason for cancellation. Our team processes all refund requests within 2-3 business days, with funds returned to your original payment method. We aim to make this process as smooth and hassle-free as possible.

Special Circumstances

We recognize that technical issues or service disruptions may impact your experience. In cases where significant technical problems have affected your ability to use our service, we may extend the refund period beyond our standard terms. While we reserve the right to deny refunds in cases of terms of service violations, we strive to handle each situation with understanding and fairness.

Satisfaction Commitment

Before proceeding with a refund request, we encourage you to reach out to our support team. Our dedicated staff is available to resolve technical issues, provide additional training, or find alternative solutions that better suit your needs. We're committed to ensuring your success with our platform and will work diligently to address any concerns.

Policy Updates

We reserve the right to modify this refund policy as our services evolve. Any changes will take effect immediately upon posting to our website, though existing purchases will be honored under the policy in effect at the time of purchase. We will notify users of significant changes through our standard communication channels.

Support Channels

Our support team is readily available through multiple channels to assist with refund requests or any other concerns. You can reach us via email at support@duster.ai, through our 24/7 live chat platform during business hours (Monday to Friday, 9:00 AM - 5:00 PM EST). We're committed to providing prompt, helpful assistance regardless of your chosen contact method.